Shipping policy

Free ground shipping is automatically applied to all customer orders whose pre-tax merchandise subtotal reaches the minimum spending threshold set by the operator. Discount codes, store credits and rebates will be calculated against the original product price before judging the free shipping qualification. Taxes, shipping surcharges, oversized item fees, hazardous material handling fees and insurance costs are not included in the subtotal calculation for free shipping access.

Free transportation service only covers standard ground delivery within the contiguous United States (Lower 48 States). Alaska, Hawaii, U.S. territories, military APO/FPO addresses and international destinations are excluded from the free shipping program, and regular delivery fees will apply to these regions. Large-size goods, overweight shipments, bulk commodities and palletized cargo may incur additional handling and delivery fees even if the order meets the minimum purchase amount for free shipping.

Orders eligible for free shipping will be processed within 1–3 business days after payment confirmation. Business days exclude weekends and official U.S. federal public holidays. Standard ground transit time generally ranges from 3 to 7 business days after shipment dispatch. The operator shall not guarantee rigid delivery dates for free shipping parcels and is not liable for delivery delays caused by carrier logistics congestion, extreme weather, natural disasters, customs inspection or uncontrollable third-party transportation failures.

If customers modify order contents, cancel partial items or return goods which cause the remaining order amount to drop below the free shipping minimum limit after shipment or receipt, the operator reserves the right to deduct the original standard shipping cost from the corresponding refund amount. Return shipping expenses for customer-initiated returns are borne by the purchaser unless the delivered goods have quality defects, shipping errors or damage during transit attributed to the logistics side.

The operator reserves the right to revise, suspend or terminate this free shipping policy at any time without prior notice. The updated policy shall take effect immediately after being published on the official service channel. Valid orders paid before the policy change will still follow the free shipping rules applicable at the time of payment.

Free shipping does not include supplementary services such as expedited shipping, signature confirmation, scheduled delivery and white-glove indoor delivery. Customers who need the above value-added services need to pay corresponding service fees separately. The logistics carrier takes charge of parcel loss, damage and missing item claims in accordance with standard carrier liability clauses.